FAQs

How Solar Power Works

Some of your frequently asked questions with regards to your system

Think Solar systems are light-weight but with very strong aluminium mounting frames, while distributing a total weight of just 10 to 12 kg per sq. meter.

Readings from the digital display on the inverter, or connect the inverter to PC for information. Also required information can be obtained from the power box meter.

Required roof space varies from system to system. Our solar consultant would be the best person to guide you with regards to required space and direction of the roof facing the sun. Approximately for every kilowatt (kW) of a system requires about 7.4 sq. meters of roof space, so an average residential solar system needs between 10.5 and 34 sq. meters.

Your one point of contact for any queries will be Think Solar, ensuring quick response and best advise.

All the panels installed by Think Solar are backed by 25 years power output guarantee, ensuring that the panel will deliver a minimum of 90% output performance up to 10 years, and a minimum of 80% output performance up to 25 years.

It does not, here’s how it all works:

  • New PV electricity system is installed in the customer’s home by our BCSE accredited install team.
  • Installers leave a copy of the installation report in the switch board and contact an Energy Safe inspector to come and check the install. This is prescribed as installing a new PV system which is considered electrical install as it generates power.
  • The inspector then faxes a copy to the customer’s energy retailer i.e. AGL, ORIGIN, RED ENERGY etc. and they’ll arrange installation of a new digital/smart meter if required.
  • The Customers energy retailer then arranges the install of a new meter with respective energy wholesaler i.e. Citi Power, Jemena, Powercor, SP Ausnet.
  • The energy wholesaler then contacts the customer and then arranges install of new meter, and the charge is generally between $120 -$170.

Most of Think Solar’s PV systems are expected to last anywhere between 25 to 40 years. Most manufacturers assure that in 25 years, the panel will be still be delivering a min of 80% electricity output efficiency. Most inverter manufacturers offer up to a 5 year warranty, however Think Solar’s manufacturers double it up to 10 years.Think Solar is one of the few providers that offers warranty on cabling & workmanship for a minimum period of 10 years, as we only use A-Grade high quality genuine products.

The lead time from signing up to the PV system is generally between 8 to 12 weeks.

Think Solar’s team handles all the paperwork and RECs making the buying experience easy and prompt for the customer.

Yes, our designer is accredited by Clean Energy Council and also a registered electrician; our installers are licensed to install meters that allow our grid connected systems to have more benefit of the feed in tariff.

Solar PV system designers accredited by Australian Clean Energy Council (CEC, formerly BCSE) design all our systems. Accreditation is for the design and installation, both grid connected and standalone systems.

Overseas studies show that a solar power system will increase the value of your home. The study done in the US also concludes that saving of $1 every year on energy cost adds $20 to a home’s value. At his stage, no similar studies have been initiated in Australia.

Selecting the right system for your house is very important as it depends on various factors such as electricity usage, type of feed-in tariff available in your state, available roof space, among others. Hence, a healthy discussion with our solar consultant is advised, as they guide you through all the stages of selecting the best suitable system for your house.

Generate More Energy on a Smaller Footprint

Our solar panels blend into your roof with integrated front skirts and no visible mounting hardware. The result is a clean, streamlined look.

Testimonials

“Very Proactive Customer service has impressed me by Energy Control such a complicated process was handled with so ease , pre-approvals, installation , customer support , grid connect process , was well informed and well executed.”

Shauna Crouch

“Hi Robyn, please pass on to your higher management that the boys at Hampson electrical did a top job for us and was impressed to see that all the rubbish was clean from the premises and the job was nothing else but a clean setup, they were very helpful in regards to the system operations and maintenance and questions asked by usl, I would certainly rate them 10/10.”

Matt Renshaw

“Just to express our appreciation to the team at Energy Control for the great job done of 4.5 kw at our Residence and 13.5 kw at our business, The whole team is a bunch of professionals and I can write lots of things but I believe the following would says it all “Your team has exceeded all our expectations including your customer support and installations” Please pass our sincere thanks to installer Brad and his team, they were very efficient and the way it was conducted as well in a friendly manner.”

Joel Hill

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